At Service of God, we recognize the importance of customer satisfaction. We will gladly accept a return for a refund, exchange or store credit. We do not offer refunds for change of mind or incorrect sizing. Please note, Final Sale items are excluded from the return policy.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return for a refund, exchange or store credit.
Click here for our returns portal.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. All goods marked as ‘Final Sale’ cannot be exchanged or returned. Sale items marked with a discount of 30% or greater are final sale.
To start a return click here to access our returns portal or contact us at support@serviceofgodshop.com. Please include your order number, and email used for the purchase.
If your return is accepted, we’ll send you a pre-paid return shipping label. Items sent back to us without first requesting a return will not be accepted.
We will notify you once we’ve received and inspected your return, and let you know if the refund, exchange or store credit was approved or not. If approved, you’ll be automatically issued within 5-10 business days. If more than 10 business days have passed since we’ve approved your return, please contact us at support@serviceofgodshop.com.
At checkout, you may choose to purchase Redo (Checkout+) Return Coverage. When purchased, Return Coverage provides a prepaid return label for eligible returns, including exchanges, and store credit
Coverage applies to the first return label for the original order and continues on eligible exchange orders. Items excluded from our return policy, including final-sale items, are not eligible unless specifically stated otherwise. The Return Coverage fee is final sale and non-refundable.
If Return Coverage is not purchased, return-label costs may be deducted from the refund or store-credit amount, as described in this policy.
If you choose not to purchase Return Coverage at checkout, you are responsible for the cost of return shipping. A return-label fee will be deducted from your refund or store credit amount when your return is processed.
We may cover return shipping for items that arrived damaged, defective, or incorrect. Return-shipping charges must be disclosed and you will see the available shipping method and the return-label cost before completing the request. Return-shipping charges however may not apply where prohibited by law.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Certain types of items cannot be returned, like final sale items or gift cards. Please get in touch if you have questions or concerns about your specific item.
The EU law gives you the right to withdraw from most online purchases within 14 days of delivery – no reason needed. You can also withdraw before your order has been shipped by contacting the merchant’s customer support team.
To exercise your right of withdrawal, click here.
Please note that under Article 14(1) of Directive 2011/83/EU, customers are responsible for the cost of return shipping. A prepaid label will be provided through our withdrawal portal; the label cost will be deducted from your refund.
We will issue your refund within fourteen (14) days of receiving notification of your cancellation, or, if later, once we have received the returned goods or you have provided proof that the goods have been shipped back to us. This right applies to all items purchased through our store, with certain exceptions such as digital products, perishable goods, sealed personal hygiene products, and personalized items.